Baan Thip Chang

Direct Access to our Villa Manager

Before your arrival, you can send any arrival details and pre-arrival villa-preparation requests to our Reservations staff who you have already been dealing with by email. Because our villa manager can be a very busy person, she would prefer to begin assisting your group starting at 2-4 weeks before your arrival. This really does depend on the villa schedule and any break-time, which everyone needs. At the relevant time, she will be contactable by the following methods only :

1. WhatsApp (chat app)
2. Mobile Phone Call (during Thai daytime, 8am-6pm)

Our villa manager is not available by email and we do recommend that you make contact via the online chat apps because it might not be convenient for her to answer a phone call if she's busy with current guests, driving around or performing other villa-related duties.

We will share our Villa Manager's contact details at 2-4 weeks before your arrival. Anything you need before then, please refer to our Reservations staff to assist, if they're able to.

We prefer to receive the following information not later than 1-month before your arrival. If you know them sooner, please share, as we save all information that you provide on your booking record for our reservations staff and villa manager to access.

How To Give Us This Information
If you are already in contact with our villa manager directly, please do share directly, but remember to also keep our reservations staff updated by replying to the emails that you used to make your reservation/booking.

Arrival & Departure Time

Unless otherwise agreed:
- Arrivals are from 3:00PM (15:00)
- Departures are by 11:00AM (11:00)

Your Flight Arrival Details

We need to know the :

• airline name
• flight number
• local arrival time
• how many of your group on the flight

The above helps us know which part of the airport to be waiting to meet you and at what time. We can also monitor online flight resources to check if your flight is running ahead of or behind schedule.

Airport Transport

We usually arrange your airport transfer and provide one minivan+driver from and back to the airport. Minivans can seat up to 12 people, but remember, luggage has to go somewhere too. If you and your luggage can't fit all in the same vehicle, a secondary vehicle might need to be hired/paid for. Note: Airport transfers do not have baby seats so if you want one, you need to bring one with you or speak to our Villa Manager before arrival to see if his rental baby seats are available for you to consider. See our Transport page for details, linked from the sidebar menu.

If you're flying in, but don't need airport transfer, please tell us.

Hotel Transfer

If you're staying in a local hotel prior to staying at our villa, we can arrange your hotel transfer (from any location in Chiang Mai city area). We need to know the hotel name and website address so that we can lookup the address/location and phone number.

Arrival Day, Daily Hire Minivan+Drive

It's possible that your arrival day would benefit from a daily-hired minivan and driver, instead of a taxi style one-way transfer. Often beneficial when you have multiple arrivals in the same day from different flights. If that's the case, we can arrange the minivan+driver for you. See the next section about this. See our Transport page for details, linked from the sidebar menu.

Daily Hire Minivan + Driver

Unless you're expecting to make your own travel arrangements around Chiang Mai during your stay, (ie. by hire-car or by requesting transport as you need it), we highly recommend the rental of a daily minivan + driver. Please let us know if you would like this service or not. The current charge starts at 2,300 THB per day + gasoline (driver included). See our Transport page for details, linked from the sidebar menu.

Food On Arrival

Usually, lunch time has already past when you arrive but it is listed here for those with Early Arrivals agreed. The following options are what we can provide on Arrival Day. Other days, we have a much larger selection available and our villa manager will discuss that with you.

Please ensure you discuss arrival day meals with our Villa Manager.

If you would like anything specific for your Arrival Day meals, please just let us know the name of the meals and how much of it you want (ie. how many people to share any specific dish).

Groceries, Snacks, Drinks

If you would like anything specific to be collected and ready for your arrvial at the villa, please let us know. We can collect specifc fruits, snacks, soft drinks, beers, wines, spirits etc (alcoholic drinks payable on arrival).

Food Allergies / Special Diets

Please note that our chefs are Thai. For food allergies, they can deal with alternative options or ingredient avoidance. They can cook many western/international foods, but they specialise in Thai food. Special Dietary Restrictions such as Vegan, Vegetarians, Halal and others are something that we cannot cater for and we recommend you look elsewhere for your food during your stay, cook/prepare food for yourself in the Guest Kitchen, or, reconsider our villa as your chosen accommodation.

Day Trips / Excursions

Our villa manager can organise all the day trips, excursions and activities for you from the list available at the villa, but only when you're here at the villa. We can not process daytrip / excursion bookings if you haven't arrived at the villa yet.

Please don't ask our Reservations staff for information on day trips/excursions as that will be handled by our Villa Manager at the villa.